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Update from Travelers
 
To Our Customers,
 
The past several weeks have certainly tested us all. As we continue to monitor ongoing developments related to the coronavirus (COVID-19), please know that nothing will compromise our commitment to take care of you and the things you trust us to insure.
 
We have robust business continuity plans in place to provide exceptional, uninterrupted service. Most of our employees are seamlessly performing their jobs remotely, and we have created new guidelines for claim inspections. We are relying more on our extensive inventory of virtual tools and taking extra precautions if an in-person inspection is needed. In short, if you have to file a claim, we are ready to help.
 
We will always be here when you need us most, and you can count on us to continue providing the same high level of service you have come to expect.
 
Keep in mind, the easiest and fastest way to pay a bill or file a claim is by visiting MyTravelers.com. If you do not have an online profile, it only takes a few minutes to set up, and you can access your account details 24/7. Also, we will soon be providing updates on Travelers.com. Additionally, you can always connect with your agent for any of your insurance questions or needs.
 
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As always, we appreciate your business and your confidence in Travelers.
 
Sincerely,
Signature
 
Michael Klein
Executive Vice President and President, Personal Insurance
 
 
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All rights reserved.
 
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The Travelers Indemnity Company, One Tower Square, Hartford, CT 06183