Scheduled System Upgrade

Before May 22: Pay any bill due during the upgrade window early. Payments cannot be processed on any platform during the outage.

No action needed if:

• Auto-pay is scheduled
• A one-time payment was pre-scheduled
• A check via US Mail is received during the upgrade

Cancellation notice received? Reinstatement eligibility depends on your cancellation effective date and payment due date:

• Effective date before upgrade: Contact your agent or Travelers representative to discuss reinstatement.
• Payment due during upgrade: Pay before Friday, May 22.
• Payment due after upgrade: Pay on time as normal.

• Policy changes: Cannot be made during the upgrade. Make changes before May 22 or after the upgrade via MyTravelers, calling your agent or Travelers representative.
• Proof of insurance / Auto ID Cards: Download before the upgrade. If you didn't, call 1-800-842-5075.
• New quotes & policies: Request or purchase before May 22, or wait until the upgrade is complete. Quotes are valid 30 days — if yours expires during the outage, purchase early or contact your agent.

Claims can be filed at any time — the upgrade does not affect claims services.

• File a claim: Visit Travelers.com and file without logging in or call 1-800-252-4633
• Check claim status: travelers.com/claims (need claim number + date of loss), or call 1-800-238-6225
• Roadside Assistance: Call 1-800-252-4633, select option 3

• Policy support: 1-888-534-5877
• Claims support: 1-800-252-4633
• Roadside Assistance: 1-800-252-4633, option 3
• Cancelled policy / all other questions: Contact your agent or a Travelers Representative